Shipping policy

Return & Refund Policy

Last Updated: June 2026

Welcome to Detail Pro Store. We want you to be completely satisfied with your purchase. Please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in the original packaging whenever possible.
  • Include all accessories, parts, and documentation that came with the product.
  • Be accompanied by proof of purchase (order number or receipt).

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized products.
  • Products manufactured according to customer specifications.
  • Digital products or downloadable content.
  • Gift cards.
  • Items damaged due to misuse, abuse, or improper handling.

Because many of our products are custom 3D-printed and made to order, personalized orders are generally considered final sale unless they arrive damaged or defective.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos showing the damage or defect.

Once reviewed, we will offer a replacement, store credit, or refund at our discretion.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Refunds typically appear within 5–10 business days after approval.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • Original shipping charges are non-refundable.
  • We recommend using a trackable shipping service for all returns.

Order Cancellations

Orders may be canceled within 24 hours of purchase for a full refund.

After production has started, custom and personalized orders cannot be canceled.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Detail Pro Store
Website: www.detailprostore.com
Email: info@detailproservices.com
Phone: (310) 200-3846
Instagram: @DetailProStore


By placing an order with Detail Pro Store, you agree to the terms outlined in this Return & Refund Policy.